You don’t have to find anything—we do that for you using our years of e-commerce experience and connections in Asia. All you need is a picture of what you want to sell
How long is the transportation?
If the manufacturer has stock, the average shipping time is around 14-28 business days. Of course, shipping could be influenced by major events around the world that is out of our control. Check shipping news to stay informed about international shipping delays
Due to restrictions, we are unable to source the following: lithium ion batteries, liquids, flammable items, items deemed dangerous by shipping companies (i.e. weapons)
Are there extra charges besides the payment?
No, unless you decide after receiving the product that you want something else; then we start over the process for you.
Are there any refunds?
Due to the amount of time and effort it takes for us to carefully source, travel on-site to factories, and negotiate with manufacturers, there are NO refunds after your payment for your order is processed (absolutely no exceptions—we only partner with serious e-commerce merchants who want to succeed, so please be sure that you want to sell the exact product we source for you).
If I have other questions, is there someone I can talk to?
Yes! We have a first-class support team located in the US who can answer any of your questions. Please email your questions to support@etherealhaze.com. You can expect a reply within 24-36 hours.
Need more help?
Contact us at support@etherealhaze.com for questions related to refunds and returns.
